General Session
Keynote Speakers
Ian Heller speaking to a crowd
Strategic Guidance for IAPD Members in the Face of Disruption
Presented by Ian Heller
Wednesday, August 18, 2021 (During the Opening General Session)
How do you differentiate and build a sustainable business model in the new normal of today’s business environment? Find out during this custom-built session by thought leader Ian Heller. What makes this keynote different? Heller and his team will survey IAPD members prior to the convention and will develop the presentation based on trends in the performance plastics industry and their vast experience working with wholesale distribution. You’ll leave with targeted advice you can use to improve your business.

About Ian Heller
Ian Heller is the founder and senior partner at Distribution Strategy Group, a research and consulting firm focused on the distribution industry. Heller has more than 30 years of experience executing marketing and e-business strategy in the wholesale distribution industry. He has written and spoken extensively on the impact of digital disruption on distributors. Heller entered the distribution industry as a truck unloader at a Grainger branch while in college. He eventually became vice president of marketing there and has since held senior executive roles at GE Capital, Corporate Express, Newark Electronics and HD Supply. Heller most recently served as president and COO for Modern Distribution Management, a specialized information and analytics firm serving the wholesale distribution industry.

David Horsager headshot
The Trust Edge: How Top Leaders and Organizations Drive Business Results Through Trust
Presented by David Horsager
Wednesday, August 18, 2021 (During the Opening General Session)
Trust is a fundamental, bottom line issue. Without it, leaders lose teams, salespeople lose sales and organizations lose reputation, retention of good people, relationships and revenue. But with trust, individuals and organizations enjoy greater creativity, productivity, freedom and results. Through Horsager’s industry-leading research, The Trust Outlook™, and first-hand experience working with the world’s highest performing organizations, Horsager reveals how top leaders and organizations drive business results to become the most trusted in their industry.

Key Takeaways:

  • An actionable framework you can use immediately to build trust and solve your biggest challenges
  • The HOW-HOW-HOW process to spark momentum, see immediate results and inspire trust
  • The newest research on how to develop trust individually, in your team and in your organization — or go extinct in the new economy

About David Horsager
David Horsager, MA, CSP, CPAE is CEO of Trust Edge Leadership Institute and a global authority on helping leaders and organizations become the most trusted in their industry. He is inventor of The Enterprise Trust Index™, director of the annual study The Trust Outlook™, and national bestselling author of The Trust Edge. With clients ranging from Fortune 100 companies to professional sports teams and global governments, Horsager has taken the platform across the United States and on six continents.